Legal
Privacy Policy
Last updated: 1 April 2026
StayHopp ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal information when you use our website at stayhopp.com.
By using StayHopp, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
- Information you provide: Name, email address, phone number and payment details when you make a booking or contact us.
- Search data: Destinations searched, dates, number of guests and filters applied.
- Device information: IP address, browser type, operating system and device identifiers.
- Usage data: Pages visited, time spent on pages, links clicked and other browsing behaviour on our site.
- Communications: Any messages you send us via email or contact forms.
2. How We Use Your Information
We use your information to:
- Process and confirm your hotel bookings
- Send booking confirmations and important travel information
- Provide customer support and respond to your enquiries
- Improve our website, services and user experience
- Send promotional emails and deals (only with your consent)
- Detect and prevent fraud and abuse
- Comply with legal obligations
3. Information Sharing
We do not sell your personal data to third parties. We may share your information with:
- Booking partners: Booking.com, Trip.com and other platforms to complete your hotel reservation.
- Payment processors: Stripe for secure payment processing. We never store your full card details.
- Service providers: Companies that help us operate our website and services, under strict confidentiality agreements.
- Legal authorities: When required by law or to protect our legal rights.
4. Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience. These include:
- Essential cookies: Required for the website to function correctly.
- Analytics cookies: Help us understand how visitors use our site (e.g. Google Analytics).
- Preference cookies: Remember your settings and preferences.
- Marketing cookies: Used to deliver relevant advertisements (only with your consent).
You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
5. Data Security
We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption, secure servers and regular security audits. However, no method of transmission over the internet is 100% secure.
6. Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Data portability — receive your data in a portable format
- Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at privacy@stayhopp.com.
7. Third-Party Links
Our website contains links to third-party websites including our booking partners. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
8. Children's Privacy
StayHopp is not directed at children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of StayHopp after changes constitutes your acceptance of the updated policy.