Frequently asked questions

Simply enter your destination in the search box, select your check-in and check-out dates, and the number of guests. Click Search and we'll instantly show you the best available hotels for your trip.

StayHopp covers over 190 countries and hundreds of thousands of hotels worldwide. From major cities like London, Paris and Tokyo to remote destinations — if there's a hotel there, we'll find it.

Yes! After searching, you can filter results by star rating, price range, guest rating and amenities. You can also sort by price (low to high), rating, or popularity.

Prices shown on StayHopp are per night unless stated otherwise. When you click through to book, the total price for your entire stay will be clearly shown before you confirm.

Prices and availability are updated in real time from our booking partners. However, prices can change frequently so we recommend booking as soon as you find a price you're happy with.

Find your perfect hotel, click the "Book" button, and you'll be taken to our trusted booking partner (Booking.com or Trip.com) to complete your reservation securely. You can also use our Direct Booking feature powered by Stripe.

Absolutely. All bookings go through trusted, secure platforms. We use 256-bit SSL encryption and partner only with the world's most reputable booking platforms. Your payment data is never stored on our servers.

No. StayHopp charges zero booking fees. The price you see is exactly what you pay. We earn a small commission from our booking partners when you make a reservation — at no extra cost to you.

Payment methods vary by hotel and booking platform. Most hotels accept all major credit and debit cards (Visa, Mastercard, Amex). Some also accept PayPal, Apple Pay and Google Pay.

Yes. As soon as your booking is confirmed, you'll receive a confirmation email with your booking reference, hotel details and check-in information. Check your spam folder if you don't see it within a few minutes.

Cancellation policies vary by hotel and rate. Many hotels offer free cancellation up to a certain date, which is clearly displayed when you book. Always check the cancellation policy before confirming your reservation.

To cancel or modify your booking, contact the booking platform you used (Booking.com, Trip.com etc.) directly using your booking reference number. You can find their contact details in your confirmation email.

A non-refundable rate is a discounted price where no refund is given if you cancel. These rates are typically 10-30% cheaper than flexible rates. Only book non-refundable if you're certain of your travel plans.

In the rare event a hotel cancels your booking, you are entitled to a full refund. Contact the booking platform immediately and they will assist you in finding alternative accommodation.

You'll need a valid photo ID (passport or driving licence), your booking confirmation (printed or on your phone), and the payment card used to make the booking. Some hotels may also require a credit card for an incidentals deposit.

Most hotels have a check-in time of 2pm-3pm and check-out time of 11am-12pm. Early check-in and late check-out may be available for a fee or free of charge depending on availability — always ask the hotel directly.

Yes, you can add special requests when booking, but they cannot be guaranteed. Contact the hotel directly before your arrival to increase the chances of your request being fulfilled.

Hotel ratings on StayHopp are based on verified guest reviews from our booking partners. Ratings consider location, cleanliness, service, facilities and value for money. Only guests who have actually stayed can leave a review.

Yes. All reviews come from verified stays — only guests who have completed a booking and checked out can leave a review. We do not accept paid reviews or sponsored content.

Yes! After your stay, you can leave a review through the booking platform you used. Your honest feedback helps other travellers make better decisions.